More than just the bear minimum
Work Experience
Production Coordinator: Passport to Iron City – iam8bit
Los Angeles, August 2018 – April 2019
• Oversaw equipment requisitions and inventory liquidation across teams in 3 major cities simultaneously
• Scheduled, generated, and tracked all notes and outcomes from meetings with 3 internal teams: (1) production design with Troublemaker Studios, (2) technology with TellArt and (3) investors with The Seelig Group
• Coordinated and trafficked all internal asset requests for game production and marketing development
• Researched, pitched, and enacted replica of movie IP merchandise
• Anticipated potential problems during production and proactively escalated issues to be resolved
• Collaborated with vendors in 3 major cities for inventory in janitorial services and bartending
• Facilitated contractor onboarding paperwork for payroll, timesheets, and billing
Events, Logistics and Franchise Manager – meleap USA
Los Angeles, January 2018 – August 2018
• Created schedules, managed budget, drafted plans designed to specific event needs
• Curated events, ranging from grand opening to convention showcases, resulting in new player turnout, social media boosts and new sales leads
• Organized high stakes tournaments with major prizes in order to recruit new players and retain seasoned players
• Installed, initialized, and connected game devices programing ranging from smartphones, servers and routers
• Trained event staff to successfully showcase international trade shows
• Tripled the amount of followers in North American social media in introductory marketing
• Maximized motivation for franchisees and their staff with an understanding of the needs of their markets and sales targets
• Researched, sourced and negotiated with vendors and suppliers to enhance player experience
Los Angeles Room Regional Manager – Real Escape Game by SCRAP Entertainment
Los Angeles, May 2015 – December 2017
• Established flagship and second Los Angeles locations of Real Escape Game
• Orchestrated event-style games by scouting venues, preparing literature and staffing teams for up to 600 players daily
•Managed office staff by recruiting, selecting, orienting, and training 30 crew to successfully run escape rooms with up to 100 daily customers
• Actualized game designer’s vision from concept to reality by coordinating construction and drafting ideas
• Streamlined start-to-finish gaming experience including customer check in, introductions by an MC and cues for hint timing, outro and reset
• Created staff schedules, managed monthly budget, implemented strategic marketing plans and oversaw other daily operations
• Actively maintained excellent staff morale through feedback and motivation, with an over 50% 1 year retention rate
Volunteer Experience
Social Media Coordinator and Moderator – IndieCade 2020
Outreach and IndieXChange Intern – IndieCade 2019, 2020
Education
University of California, San Diego, La Jolla, CA – Bachelor of Arts in Communication and Literatures in English
Skills
Intermediate Mandarin
Conversational French
12+ years of customer service experience
Adobe Suite
Microsoft Office
Google Suite
Budgeting
Operations Management
Event Planning
JIRA
Agile
Basic Word Press