Production Manager: Games for Change                
January 2022 – September 2023

• Developed and executed production timelines and work back plans, ensured seamless coordination for nonprofit Games for Change Festival, Games and SDG Summit at the United Nations, and Microsoft Nex-Gen Youth Summit
• Managed all aspects of production for assigned programs and events, including timelines, venue, registrations, facilitator training, technology, and on-site staffing of 30 volunteers
• Increased minority representation by 8x in judges for Games for Change Awards
• Organized Games for Change Awards including: reviewing over 475 submissions, distributing games for 3 rounds of judging, scheduling conference calls, collecting assets, setting up Festival Arcade and working with trophy vendor
• Coordinated with Communications Manager to develop communication and outreach material for each program, including public releases and newsletters

Freelance Television Producer (Associate):  Various                                  
February 2020 – November  2021
       
• Prepared comprehensive shoot documents, including cast wardrobe, shooting guides, and beat sheets, while coordinating roles and timelines for assistant producers and production assistants during shooting
• Provided vital support to challenge departments across various productions, including resource gathering, artwork selection, and coordination with multiple departments for seamless episode execution
• Contributed to creative development by pitching challenge ideas, refining scripted moments, and suggesting enhancements to improve overall production quality
• Assisted in episode preparation and execution for unscripted series with budgets ranging from $16 – 25k, managing on-camera logistics, coordinating with the art department, and maintaining game stats for producers and post-production

Production Coordinator: Passport to Iron City – iam8bit
August 2018 – April 2019

• Oversaw equipment requisitions and inventory liquidation across teams in 3 major cities simultaneously 
• Scheduled, generated, and tracked all notes and outcomes from meetings with 3 internal teams: (1) production design with Troublemaker Studios, (2) technology with TellArt and (3) investors with The Seelig Group
• Coordinated and trafficked all internal asset requests for game production and marketing development
• Researched, pitched, and enacted replica of movie IP merchandise
• Anticipated potential problems during production and proactively  escalated issues to be resolved
• Collaborated with vendors in 3 major cities for inventory in janitorial services and bartending
• Facilitated contractor onboarding paperwork for payroll, timesheets, and billing

Events, Logistics and Franchise Manager – meleap USA
January  2018 – August 2018

• Created schedules, managed budget, drafted plans designed to specific event needs
• Curated events, ranging from grand opening to convention showcases, resulting in new player turnout, social media boosts and new sales leads
• Organized high stakes tournaments with  major prizes in order to recruit new players and retain seasoned players
• Installed, initialized, and connected game devices programing ranging from  smartphones, servers and routers
• Trained event staff to successfully showcase international trade shows
• Tripled the amount of followers in North American social media in introductory marketing
• Maximized motivation for franchisees and their staff with an understanding of the needs of their markets and sales targets
• Researched, sourced and negotiated with vendors and suppliers to enhance player experience

 Los Angeles Room Regional Manager – Real Escape Game by SCRAP Entertainment
May 2015 – December 2017 

•  Established flagship and second Los Angeles locations of Real Escape Game
• Orchestrated event-style games by scouting venues, preparing literature and staffing teams for up to 600 players daily
•Managed office staff by recruiting, selecting, orienting, and training 30 crew to successfully run escape rooms with up to 100 daily customers
• Actualized game designer’s vision from concept to reality by coordinating construction and drafting ideas
• Streamlined  start-to-finish gaming experience including customer check in, introductions by an MC and cues for hint timing, outro and reset
• Created staff schedules, managed monthly budget, implemented strategic marketing plans and oversaw other daily operations
• Actively maintained excellent staff morale through feedback and motivation, with an over 50% 1 year retention rate

Volunteer Experience

Social Media and Outreach Coordinator, Twitch Moderator, In Person Staff
IndieCade
Bilingual Mutual Aid Distributor
Chinatown Community for Equitable Development (CCED)
Paypal and Communications Specialist
Kuruvungna Village Springs

Education

University of California, San Diego, La Jolla, CA  – Bachelor of Arts in Communication and Literatures in English

Skills

Intermediate Mandarin
Conversational  French
16+ years of customer service experience
Adobe Suite
Microsoft Office
Google Suite
Budgeting
Operations Management
Event Planning
JIRA
Agile
Word Press
Airtable
Trello
Monday.com